In IP phone based recording, recording media is sourced from the phone. Unified Communications Manager offers IP phone-based or network-based recording. Each media stream is sent separately in an effort to best supportĪ wide range of voice analytic applications. Media streams to the recording server over a SIP trunk. The call recording feature sends copies of the agent and the end-user Call recording is one of the essential features inĬall centers, financial institutions and other enterprises.
Configure Agent Phone Line for Recording.Client Matter Codes and Forced Authorization Codes.
